Privacy Policy

What we collect

Order information: your name, email, delivery address, phone number and what you bought. We need this to get the parcel to you.

Appointment information, if you book the salon: your name, contact details and any notes you share with your stylist.

Usage data: which pages you visit and what you click, collected in aggregate so we can tell which parts of the site people actually use.

What we do not collect

We do not sell your data. We do not rent it, trade it or share it with advertising networks. We do not run third-party advertising trackers or fingerprinting scripts.

Who processes it

Payments are handled entirely by our payment processor — card numbers never touch our servers. Shipping addresses are shared with the carrier for the sole purpose of delivery.

Our email platform stores your address if you subscribed. You can unsubscribe from any email with one click, and that removes you from the list.

How long we keep it

Order records are kept for seven years because tax law requires it. Everything else is deleted within twelve months of your last interaction with us.

Your rights

You can ask for a copy of everything we hold about you, ask us to correct it, or ask us to delete it. Email hello@patriluxe.co.uk and we will respond within thirty days.

If you are in the EU or UK you have the rights set out in the GDPR, including the right to lodge a complaint with your supervisory authority.