Return Policy

Thirty days, unworn

Hair must be returned within thirty days of delivery, unworn and in its original seal, with any cable ties or bands intact. For hygiene reasons we cannot accept hair that has been installed, cut, coloured or washed.

Start a return by emailing hello@patriluxe.co.uk with your order number. We will send a prepaid label within one working day.

Refunds

Refunds are issued to the original payment method within five working days of the return arriving at our London studio. Your bank may take a further three to five days to show it.

Original shipping charges are not refunded. Duties and taxes paid at checkout are not refundable once an order has shipped.

Shipping

Orders are dispatched within two working days, and within five working days for hand-finished wigs. Shipping is complimentary on UK orders over £150; below that a flat £5.95 applies.

International delivery is two to four working days after dispatch. We ship worldwide excluding a small number of territories. If your country is not listed at checkout, we cannot ship there.

Damaged or incorrect items

If something arrives with a broken seal, in the wrong texture or the wrong length, photograph it and email us within fourteen days. We will replace it immediately and cover the return postage.

Gift cards

Gift cards have no expiry date and are redeemable on hair, hair care and salon appointments. They cannot be refunded or exchanged for cash once issued.