Legal
Terms of Service
Last updated 1 September 2026
Orders
An order is an offer to buy. Acceptance happens when we email you a dispatch confirmation. We may decline an order — for example where an item is out of stock, where pricing was listed in error, or where we cannot ship to your address.
Pricing
Prices are shown in pounds sterling and include UK VAT where applicable. If a price is listed incorrectly we will contact you before dispatch and you may cancel without charge.
Product information
We describe the origin, texture and length of every collection, and we inspect each bundle by hand before it is wrapped. Human hair varies naturally in tone and density, so no two bundles are identical. Colour swatches and photography are as accurate as we can make them, but screens differ.
Salon appointments
Appointments are reserved in good faith and paid for in the salon on the day. You may reschedule free of charge up to 48 hours before your appointment. Cancellations inside 48 hours may incur a fee.
Intellectual property
The Patri Luxe name, the collections, the packaging and the site itself belong to us. You may not reproduce them commercially without our written permission.
Liability
Our liability for any order is limited to the amount you paid for it. Nothing here limits rights you have under consumer law that cannot be excluded.
Governing law
These terms are governed by the laws of England and Wales. Disputes are handled by the courts of England and Wales.
Questions about this document? Email us.